Customer Service Representative

StackPH; Baguio; On-site; PHP 167,400 - 279,000; Full time

Job summary

A customer service company in Baguio is seeking individuals for customer service roles. The position requires a High/Senior High School diploma, with no prior experience necessary as training will be provided. Candidates must have strong English communication skills, problem-solving abilities, and a customer-oriented mindset. This role involves providing exceptional service via phone, email, and chat while maintaining accurate customer records.

Qualifications

• Educational qualifications require a High/Senior High School diploma.
• No prior experience is necessary; training will be provided.
• Candidates should have strong English communication and problem-solving skills.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries, orders, and product information.
• Resolve issues efficiently, ensuring customer satisfaction.

Skills

Strong English communication skills

Problem-solving abilities

Customer-oriented mindset

Education

High/Senior High School diploma

Job description

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries, orders, and product information.
• Resolve issues efficiently and effectively, ensuring customer satisfaction.
• Maintain accurate customer records and documentation.
• Collaborate with team members to enhance service quality.
• Stay updated on product knowledge and company policies.

Qualifications

• Educational Qualifications: High/Senior High School diploma required.
• Experience Level: No prior experience is necessary; training will be provided.
• Skills and Competencies: Strong English communication skills, problem-solving abilities, and customer-oriented mindset.
• Responsibilities and Duties: Assist customers via phone, email, or chat, resolve inquiries, and provide product information.
• Working Conditions: Standard office environment, may require extended periods of sitting and computer use.
• Qualities and Traits: Empathetic, patient, detail-oriented, and able to work effectively in a team.