Customer Service Representative

Dynamic Talent Solutions; Cebu City; On-site; PHP 200,880 - 279,000; Full time

Job summary

A customer service solutions provider in Cebu City is seeking candidates for a customer service role. Responsibilities include responding to inquiries, resolving issues, and maintaining product knowledge. Ideal candidates will have strong communication skills, a positive attitude, and previous experience in customer service is preferred. Bilingual skills are a plus.

Qualifications

• Strong communication and problem-solving skills.
• Ability to manage time effectively and multitask.
• Previous customer service experience is a plus.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Resolve customer issues efficiently while ensuring satisfaction.
• Document customer interactions accurately in our CRM system.

Skills

Excellent communication

Problem-solving skills

Multitasking

Positive attitude

Bilingual skills

Education

Senior High School Graduate or equivalent

College degree preferred

Job description

Responsibilities

• Respond to customer inquiries promptly and professionally via phone, email, or chat
• Resolve customer issues efficiently while ensuring a positive customer experience
• Maintain up-to-date knowledge of our products/services
• Escalate complex issues to the appropriate department or supervisor
• Follow up with customers to ensure resolution and satisfaction
• Document customer interactions accurately in our CRM system
• Identify trends in customer feedback and share insights with the team

Qualifications

• Senior High School Graduate or equivalent (college degree preferred)
• Previous customer service experience is a plus
• Excellent communication and problem-solving skills
• Ability to multitask and manage time effectively
• Proficient with basic computer applications and typing
• Positive attitude and strong work ethic
• Bilingual skills are a plus