Online Customer Service Representative

RSD Human Resource Management Consultancy; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Insurance Health & Wellness

Job Training

Job summary

A human resource management consultancy in Quezon City is seeking a customer service representative to assist customers via telephone, email, or chat. The ideal candidate should have a high school diploma and 0-2 years of experience in a call center environment. Proficiency in English and strong customer service skills are essential. The role requires a flexible schedule, including evenings and weekends. Various performance bonuses and professional development opportunities are offered.

Qualifications

• 0–2 years of relevant experience in customer service.
• Excellent communication skills and a customer-focused mindset.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Assist customers with inquiries via telephone, email, or chat.
• Maintain a positive and professional attitude towards customers.
• Document and update customer records based on interactions.

Skills

Proficiency in English

Customer service skills

Effective problem-solving abilities

Education

High School Diploma or equivalent

Job description

RSD Human Resource Management Consultancy

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training

Description

• Assist customers with inquiries and provide solutions via telephone, email, or chat.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Handle customer complaints, provide appropriate solutions and follow up to ensure resolution.
• Document and update customer records based on interactions.
• Collaborate with team members to improve customer service processes and experiences.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years of relevant experience.
• Skills and Competencies: Proficiency in English, strong customer service skills, effective problem-solving abilities, and experience in a call center environment.
• Qualities and Traits: Excellent communication skills, patience, and a customer-focused mindset.
• Working Conditions: Ability to work flexible hours, including evenings and weekends as required.

Working Location

Bridgetowne. H3VP+FHG, Bridgetowne Blvd, Quezon City, 1609 Metro Manila, Philippines