Online Customer Service Representative

RSD Human Resource Management Consultancy; Pasay; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Employee Recognition and Rewards

Government Mandated Benefits

Professional Development – Job Training

Job summary

A local consultancy firm in Pasay is seeking customer service representatives for a full-time, on-site position. This role requires a high school diploma and offers on-the-job training. The ideal candidate should be ready to assist customers via various channels, resolving issues efficiently while documenting interactions. Recognizing performance and providing government-mandated benefits are highlights of this opportunity. No prior experience is necessary, making it perfect for fresh graduates or individuals looking to enter the workforce.

Qualifications

• Minimum of 0-2 years of experience.
• Ability to work in a fast-paced environment.
• Empathy and patience in dealing with customers.

Responsibilities

• Provide exceptional customer service through various channels including chat, email, and phone.
• Assist customers with inquiries, issues, and product information.
• Resolve complaints in a timely and efficient manner.
• Document customer interactions accurately in the system.
• Collaborate with team members to improve service quality and efficiency.

Skills

Strong communication skills

Basic computer proficiency

Education

High School Diploma or equivalent

Job description

RSD Human Resource Management Consultancy – On-site at Pasay – Full-time – Salary Negotiable – No prior experience required – High School Diploma minimum

Responsibilities

• Provide exceptional customer service through various channels including chat, email, and phone.
• Assist customers with inquiries, issues, and product information.
• Resolve complaints in a timely and efficient manner.
• Document customer interactions accurately in the system.
• Collaborate with team members to improve service quality and efficiency.

Qualifications

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Strong communication skills
• Skills and Competencies: Basic computer proficiency
• Qualities and Traits: Empathy and patience in dealing with customers
• Qualities and Traits: Ability to work in a fast-paced environment

Benefits

• Employee Recognition and Rewards – Performance Bonus
• Government Mandated Benefits
• Professional Development – Job Training