Customer Service Representative

Olympuz-Edward Belacse Career Consultancy Services; Baguio; On-site; PHP 167,400 - 245,520; Full time

Benefits offered by this job

Equity incentive plan

Performance bonus

Annual appraisal

Employee of the Month

Employee recognition program

Incentives

Free meals

Retirement plan

Birthday leave

Maternity & Paternity leave

Volunteer time off

Work from home

Job summary

Olympuz-Edward Belacse Career Consultancy Services is seeking a professional Customer Service Representative to join our team in Baguio. The role focuses on assisting customers, resolving inquiries and complaints, and delivering exceptional service across multiple channels.

Ideal candidates have a high school diploma or equivalent, with preference for higher education. On-site work in Baguio, full-time, and opportunities for growth and recognition are offered.

Qualifications

• High school diploma or equivalent; higher education is a plus.
• Strong written and verbal English communication.
• Experience in customer service is advantageous.

Responsibilities

• Respond to customer inquiries via phone, email, chat and other channels.
• Resolve complaints while maintaining a positive customer experience.
• Provide accurate information about products, policies and procedures.
• Process orders, returns, exchanges, and account updates.
• Maintain accurate records in the CRM system.
• Escalate complex issues as needed.
• Follow up to ensure issue resolution.
• Meet performance metrics for response times and satisfaction.
• Collaborate with team to improve processes.
• Stay up to date on products and policies.

Skills

Communication skills

Problem solving

Teamwork

Multitasking

Education

High school diploma

Associate or Bachelor's preferred

Tools

CRM software

Microsoft Office

Job description

Negotiable

On-site - Baguio No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Incentives

Government Mandated Benefits

Free Meals, Retirement Plan

Professional Development

Employee Assistance Program, Job Training

Birthday Leave, Maternity & Paternity Leave, Volunteer Time Off

Work-Life Balance

Work from Home

Customer Service Representative

Job Summary

We are seeking a professional and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for assisting customers, resolving inquiries and complaints, and providing exceptional service across various communication channels. This role requires excellent communication skills, problem-solving abilities, and a commitment to creating positive customer experiences.

Job Responsibilities

• Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner.


• Resolve customer complaints, issues, and concerns while maintaining a positive customer experience.


• Provide accurate information about products, services, policies, and procedures.


• Process customer orders, returns, exchanges, and account updates as needed.


• Maintain detailed and accurate records of customer interactions in the company’s CRM system.


• Escalate complex issues to the appropriate department when necessary.


• Follow up with customers to ensure issues have been resolved satisfactorily.


• Meet established performance metrics, including response times, customer satisfaction, and productivity goals.


• Collaborate with team members and other departments to improve customer service processes.


• Stay up to date on company products, services, and policies.

Job Requirements

• High school diploma or equivalent; associate's or bachelor's degree preferred.


• Previous customer service, call center, retail, or related experience is an advantage.


• Excellent verbal and written communication skills.


• Strong problem-solving and conflict‑resolution abilities.


• Ability to multitask and manage time effectively in a fast‑paced environment.


• Proficiency with Microsoft Office applications and customer relationship management (CRM) software.


• Strong attention to detail and organizational skills.


• Ability to remain calm, patient, and professional when handling difficult situations.


• Willingness to work flexible schedules, including evenings, weekends, or holidays if required.


• Ability to work independently and as part of a team.

Preferred Qualifications

• Experience using CRM platforms such as Salesforce, Zendesk, or HubSpot.


• Experience in a customer‑facing role within the same industry.


• Health and wellness benefits


• Paid time off and holidays


• Career growth and development opportunities


• Employee recognition and incentive programs

English Language Strong Work Ethic Team Player Problem Solving Organizational Skills Call Centre Back Office Support