Call Center Representative

RSD Human Resource Management Consultancy; Mandaluyong; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Performance Bonus

Job Training

Government Mandated Benefits

Job summary

A human resource management company in Mandaluyong is seeking a Call Center Representative. You will provide exceptional customer service through various communication channels, assist customers with inquiries, and resolve complaints effectively. The ideal candidate must have strong problem-solving skills, excellent communication, and must be comfortable in a fast-paced environment. This position offers a full-time opportunity with a bachelor's degree required and is on-site.

Qualifications

• Strong problem-solving skills and ability to handle challenging situations.
• Excellent communication and interpersonal skills with an emphasis on empathy and patience.
• Dependability and strong organizational skills are essential.

Responsibilities

• Provide exceptional customer service through various communication channels.
• Assist customers with inquiries related to products, services, and account issues.
• Resolve customer complaints effectively.

Skills

Problem-solving skills

Excellent communication

Interpersonal skills

Empathy and patience

Organizational skills

Education

Bachelor's degree

Job description

RSD Human Resource Management Consultancy

Negotiable

On-site - Mandaluyong No Exp Required Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Professional Development

Job Training

Description

• Provide exceptional customer service through various communication channels including phone, email, and chat.
• Assist customers with inquiries related to products, services, and account issues.
• Resolve customer complaints effectively and efficiently while maintaining a positive attitude.
• Document customer interactions accurately in the system for future reference.
• Collaborate with team members to improve service delivery and customer satisfaction.

Requirements

• Job Title: Call Center Representative
• Job Function: Online Customer Service Representative
• Responsibilities and Duties: Strong problem-solving skills and ability to handle challenging situations.
• Working Conditions: Must be comfortable working in a fast-paced environment with varying customer interactions.
• Qualities and Traits: Excellent communication and interpersonal skills with an emphasis on empathy and patience.
• Qualities and Traits: Ability to work independently as well as part of a team, with a proactive approach to tasks.
• Qualities and Traits: Dependability and strong organizational skills are essential.

Working Location

RDS Human Resource Management Consultancy