Online Customer Service Representative

RSD Human Resource Management Consultancy; Mandaluyong; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Performance Bonus

Government Mandated Benefits

Job Training

Job summary

A customer service consulting firm is seeking an HR Officer based in Mandaluyong to provide support via chat, email, and social media. The ideal candidate will have 1-3 years of relevant experience, strong communication skills, and the ability to solve problems efficiently. Responsibilities include assisting customers with inquiries, resolving issues, and collaborating with team members to enhance service quality. The position offers a supportive work environment with remote capabilities.

Qualifications

• 1-3 years of customer service experience.
• Empathetic and patient demeanor when interacting with customers.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Empathetic and patient demeanor when interacting with customers.
• Ability to multitask in a fast-paced environment.
• Remote working capability with reliable internet access.

Responsibilities

• Assist customers with inquiries via chat, email, and social media platforms.
• Resolve customer issues efficiently and maintain a high level of customer satisfaction.
• Provide product information and support to enhance the customer experience.
• Document customer interactions accurately in the system.
• Collaborate with team members to improve service processes.

Skills

Excellent communication

Problem-solving skills

Problem solving

Education

High school diploma or equivalent

Job description

HR Officer – RSD Human Resource Management Consultancy

Location: Mandaluyong (On-site)

Experience: 1‑3 years in customer service

Job Description

The HR Officer is responsible for providing customer service support via chat, email, and social media, ensuring high satisfaction and efficient issue resolution.

• Assist customers with inquiries via chat, email, and social media platforms.
• Resolve customer issues efficiently and maintain a high level of customer satisfaction.
• Provide product information and support to enhance the customer experience.
• Document customer interactions accurately in the system.
• Collaborate with team members to improve service processes.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred.
• Experience Level: 1‑3 years of customer service experience.
• Skills and Competencies: Excellent communication and problem‑solving skills.
• Qualities and Traits: Empathetic and patient demeanor when interacting with customers.
• Responsibilities and Duties: Ability to multitask and manage time effectively in a fast‑paced environment.
• Working Conditions: Remote working capability with reliable internet access.

Benefits

• Employee Recognition and Rewards: Performance Bonus
• Government Mandated Benefits
• Professional Development: Job Training