Customer Service Representative

RSD Human Resource Management Consultancy; Mandaluyong; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Performance Bonus

Job Training

Government Mandated Benefits

Job summary

A human resource consultancy in the Philippines is looking for a Customer Service Representative to provide exceptional service by responding to inquiries and resolving issues. The candidate should have a bachelor's degree and good communication skills. This full-time, on-site position in Mandaluyong requires no prior experience but values a positive attitude and a willingness to learn. Candidates may need to work in shifts, including evenings and weekends.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 0–2 years of experience in a customer service role.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Provide exceptional customer service by responding to inquiries.
• Assist customers with product information and order status.
• Document customer interactions accurately in the CRM system.

Skills

Strong communication skills

Interpersonal skills

Ability to manage multiple tasks

Positive attitude

Willingness to learn

Education

Bachelor’s degree in a relevant field

Job description

RSD Human Resource Management Consultancy

On-site - Mandaluyong No Exp Required Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Professional Development

Job Training

Description

• Provide exceptional customer service by responding to inquiries and resolving issues.
• Assist customers with product information, order status, and troubleshooting.
• Maintain a positive and professional demeanor during all customer interactions.
• Document customer interactions accurately in the CRM system.
• Collaborate with team members to enhance customer service processes.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience
• Experience Level: 0–2 years
• Skills and Competencies: Strong communication and interpersonal skills
• Responsibilities and Duties: Ability to manage multiple tasks and prioritize effectively
• Qualities and Traits: Positive attitude and willingness to learn
• Working Conditions: May require working in shifts, including evenings and weekends