Online Customer Service Representative

RSD Human Resource Management Consultancy; Manila; On-site; PHP 167,000 - 335,000; Full time

Benefits offered by this job

Performance Bonus

Government Mandated Benefits

Job Training

Job Training

Job summary

A consulting firm in Manila is looking for an Online Customer Service Representative to provide exceptional service via chat, email, and social media. The ideal candidate will possess strong communication skills, empathy, and adaptability in a fast-paced remote environment. Responsibilities include assisting customers with inquiries, documenting interactions, and collaborating with departments for improved service. Qualifications emphasize a friendly demeanor and the ability to manage multiple tasks effectively. This role offers a performance bonus and government-mandated benefits.

Qualifications

• Strong communication skills with a friendly and professional demeanor.
• Empathy and patience when dealing with customer issues.
• Adaptability in a fast-paced environment.
• Adaptability in a fast-paced environment.
• Working conditions include remote work and familiarity with customer service software.

Responsibilities

• Provide exceptional customer service through online channels.
• Assist customers in navigating the company’s website and products.
• Resolve customer inquiries and complaints effectively.
• Document interactions with customers and maintain accurate records.
• Collaborate with other departments to enhance customer experience and provide feedback on common issues.

Skills

Multitasking

Strong communication

Customer service

Friendly demeanor

Empathy and patience

Adaptability

Job description

RSD Human Resource Management Consultancy

Negotiable

Online Customer Service Representative

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Professional Development

Job Training

Description

• Provide exceptional customer service through various online channels, such as chat, email, and social media.
• Assist customers in navigating the company’s website and product offerings.
• Resolve customer inquiries and complaints in a timely and effective manner.
• Document interactions with customers and maintain accurate records.
• Collaborate with other departments to enhance customer experience and provide feedback on common issues.

Requirements

• Job Title: Online Customer Service Representative
• Job Function: Online Customer Service Representative
• Responsibilities and Duties: Ability to manage multiple tasks and prioritize effectively.
• Qualities and Traits: Strong communication skills with a friendly and professional demeanor.
• Qualities and Traits: Empathy and patience when dealing with customer issues.
• Qualities and Traits: Adaptability in a fast-paced environment.
• Working Conditions: Comfortable with remote work and familiarity with customer service software.

Working Location

RDS Human Resource Management Consultancy