Online Customer Service Representative

RSD Human Resource Management Consultancy; Bacolod; Remote; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Performance Bonus

Professional Development

Job Training

Government Mandated Benefits

Job summary

A customer service consultancy is seeking an Online Customer Service Representative to provide exceptional support through online channels like chat, email, and social media. Responsibilities include assisting customers with inquiries, documenting interactions, and collaborating to improve the customer experience. Ideal candidates should have strong communication skills and empathy, with adaptability for a fast-paced remote work environment. Performance bonuses and professional development opportunities are offered.

Qualifications

• Ability to manage multiple tasks and prioritize effectively.
• Strong communication skills with a friendly and professional demeanor.
• Empathy and patience when dealing with customer issues.
• Comfortable with remote work.

Responsibilities

• Provide exceptional customer service through various online channels.
• Assist customers in navigating the company's website and product offerings.
• Resolve customer inquiries and complaints in a timely manner.
• Document interactions with customers and maintain accurate records.
• Collaborate with other departments to enhance customer experience.

Skills

Strong communication skills

Empathy

Adaptability

Multitasking & prioritization

Customer service software

Tools

CRM software

Job description

RSD Human Resource Management Consultancy

Negotiable

Online Customer Service Representative

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Professional Development

Job Training

Description

• Provide exceptional customer service through various online channels, such as chat, email, and social media.
• Assist customers in navigating the company’s website and product offerings.
• Resolve customer inquiries and complaints in a timely and effective manner.
• Document interactions with customers and maintain accurate records.
• Collaborate with other departments to enhance customer experience and provide feedback on common issues.

Requirements

• Job Title: Online Customer Service Representative
• Job Function: Online Customer Service Representative
• Responsibilities and Duties: Ability to manage multiple tasks and prioritize effectively.
• Qualities and Traits: Strong communication skills with a friendly and professional demeanor.
• Qualities and Traits: Empathy and patience when dealing with customer issues.
• Qualities and Traits: Adaptability in a fast-paced environment.
• Working Conditions: Comfortable with remote work and familiarity with customer service software.

Working Location

RDS Human Resource Management Consultancy