Online Customer Service Representative

Gratitude Jobs Ahead HR Inc; Pasig; On-site; PHP 223,000 - 290,000; Full time

Benefits offered by this job

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Equity Incentive Plan

Performance Bonus

Incentives

Job summary

Gratitude Jobs Ahead HR Inc in Pasig is seeking an on-site Customer Service Associate to handle incoming calls, provide accurate information about products and services, and resolve issues promptly.

The role requires no prior experience and a high school diploma; training will be provided. You will process requests, maintain records, follow company procedures, and strive to meet call handling and service targets while contributing to a positive customer experience.

Qualifications

• High school education required or equivalent.
• No prior experience required.
• Willing to learn and follow procedures.

Responsibilities

• Answered incoming customer calls and responded to inquiries in a professional manner.
• Provided accurate information about products and services.
• Resolved customer complaints and issues promptly and effectively.
• Processed customer requests, orders, and account updates.
• Maintained detailed records of customer interactions in the system.
• Followed company policies and procedures while ensuring customer satisfaction.
• Met performance targets for call handling, quality, and customer service.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma

Job description

On-site - Pasig No Exp Required High/Senior High School Full-time

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Answered incoming customer calls and responded to inquiries in a professional manner.

Provided accurate information about products and services.

Resolved customer complaints and issues promptly and effectively.

Processed customer requests, orders, and account updates.

Maintained detailed records of customer interactions in the system.

Followed company policies and procedures while ensuring customer satisfaction.

Met performance targets for call handling, quality, and customer service.