Customer Service Representative

One Point Contact Inc.; Pasig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

HMO health coverage

Job summary

A leading customer service provider located in Pasig is seeking a full-time Customer Service Representative. Responsibilities include providing exceptional service via phone, email, and chat, resolving inquiries, and maintaining accurate records. Ideal candidates will have a bachelor’s degree, strong communication skills, and a customer-oriented mindset. Join our dynamic team and assist in ensuring high customer satisfaction. HMO healthcare benefits are included.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• Strong communication and interpersonal skills.
• Customer-oriented mindset with a patient and empathetic approach.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Resolve customer inquiries and complaints in a timely manner.
• Maintain accurate records of customer interactions.
• Work collaboratively with team members to enhance customer satisfaction.
• Assist in processing orders, forms, applications, and refunds.

Skills

Strong communication skills

Interpersonal skills

Customer-oriented mindset

Ability to multitask

Education

Bachelor’s degree in a relevant field

Job description

On-site - Pasig No Exp Required Bachelor Full-time

Job Description

Description

• Provide exceptional customer service via phone, email, and chat.
• Resolve customer inquiries and complaints in a timely and professional manner.
• Maintain accurate records of customer interactions and transactions.
• Work collaboratively with team members to enhance customer satisfaction.
• Assist in processing orders, forms, applications, and refunds.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Customer-oriented mindset with a patient and empathetic approach.
• Responsibilities and Duties: Ability to multitask and prioritize in a fast-paced environment.

Government Mandated Benefits

Insurance Health & Wellness

HMO