Call Center Agent

Gratitude Jobs Ahead HR Inc; Pasig; On-site; PHP 312,000 - 402,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

Gratitude Jobs Ahead HR Inc. is seeking a customer service specialist to address inquiries via phone, email, and chat, assisting with product information, orders, and issue resolution.

The role emphasizes accuracy in records, teamwork to meet SLAs, and ongoing personal development in a fast-paced environment. On-site in Pasig with opportunities for growth within the team.

Qualifications

• High School Diploma or equivalent is required.
• 1-3 years of relevant experience.
• Excellent communication and interpersonal skills.
• Proficient in using computers and relevant software applications.
• Strong problem-solving skills and a customer-focused attitude.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer service by addressing customer inquiries via phone, email, and chat.
• Assist customers with product information, order processing, and issue resolution.
• Maintain accurate records of customer interactions and transactions.
• Work collaboratively with team members to meet service level agreements and department goals.
• Continuously improve personal skills and contribute to team performance through feedback and training.

Skills

Excellent communication and

Proficient in using computers

Education

High School Diploma or equivalent

1-3 years experience

Job description

On-site - Pasig 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Provide exceptional customer service by addressing customer inquiries via phone, email, and chat.
• Assist customers with product information, order processing, and issue resolution.
• Maintain accurate records of customer interactions and transactions.
• Work collaboratively with team members to meet service level agreements and department goals.
• Continuously improve personal skills and contribute to team performance through feedback and training.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1-3 years
• Skills and Competencies: Excellent communication and interpersonal skills
• Skills and Competencies: Proficient in using computers and relevant software applications
• Qualities and Traits: Strong problem-solving skills and a customer-focused attitude
• Working Conditions: Ability to work in a fast-paced environment

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