Customer Service Representative

Stark Asia Solutions Inc.; Philippines; On-site; PHP 167,000 - 234,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job summary

Stark Asia Solutions Inc. is seeking a frontline customer service representative for an on-site position in Pasay. No prior experience required and a Senior/High School education suffices.

This full-time role involves handling inquiries via phone, email, and chat, resolving issues, and maintaining accurate records. The incumbent will collaborate with teammates to enhance service quality and stay updated on product and policy changes.

Qualifications

• Provide excellent customer service through phone, email, and chat.
• Assist customers with inquiries, complaints, and issues professionally.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members to improve service delivery.
• Stay informed about product updates and company policies to effectively assist customers.

Responsibilities

• Provide excellent customer service through phone, email, and chat.
• Assist customers with inquiries, complaints, and issues professionally.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members to improve service delivery.
• Stay informed about product updates and company policies to effectively assist customers.

Skills

Customer service

Communication

Multichannel support

Education

High School

Job description

On-site - Pasay No Exp Required High/Senior High School Full-time

Employee Recognition and Rewards

• Performance Bonus, Incentives

Insurance Health & Wellness

• HMO

• Provide excellent customer service through various channels including phone, email, and chat.
• Assist customers with inquiries, complaints, and issues in a timely and professional manner.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Stay informed about product updates and company policies to effectively assist customers.