Customer Service Representative

RSD Human Resource Management Consultancy; Iloilo City; On-site; PHP 180,000 - 240,000; Full time

Job summary

A recruitment consultancy in Iloilo City is looking for a Customer Service Representative. The ideal candidate will excel in providing customer service by efficiently addressing inquiries and resolving issues. Strong communication and problem-solving skills are essential, along with the ability to multitask in a fast-paced environment. Join a dynamic team dedicated to enhancing customer satisfaction and service delivery.

Qualifications

• Proficiency in handling customer complaints and providing effective solutions.
• Ability to communicate effectively via phone, email, and chat.
• Comfortable working in a fast-paced environment.
• Familiar with data entry and record-keeping.

Responsibilities

• Provide exceptional customer service by resolving inquiries efficiently.
• Manage customer accounts with accurate data entry.
• Collaborate with team members to enhance service delivery.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Identify trends in customer inquiries and suggest improvements to processes.

Skills

Strong communication skills

Problem-solving skills

Ability to multitask

Attention to detail

Attention to detail

Job description

RSD Human Resource Management Consultancy

Description

• Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
• Communicate effectively with customers via phone, email, and chat.
• Manage customer accounts and ensure accurate data entry into the system.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Identify trends in customer inquiries and suggest improvements to processes.

Requirements

• Job Title: Customer Service Representative
• Job Function: Customer Service
• Responsibilities and Duties: Proficient in handling customer complaints and providing appropriate solutions.
• Qualities and Traits: Strong communication skills and a friendly, approachable demeanor.
• Qualities and Traits: Ability to multitask and remain calm under pressure.
• Qualities and Traits: Strong problem-solving skills and attention to detail.
• Working Conditions: Comfortable with a fast‑paced environment and flexible work hours.

Cristine Caranguian

HR Officer RSD Human Resource Management Consultancy

RDS Human Resource Management Consultancy