Customer Service Representative

Metacom Careers; Parañaque; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Incentives

HMO

Job Training

Professional Development

Job summary

Metacom Careers in the Philippines is seeking an entry-level Customer Service Representative to handle inquiries via calls and emails, resolve issues, and maintain detailed interaction records.

You will collaborate with teammates to boost satisfaction, escalate priority concerns, and build a foundation in a fast-paced call center environment with opportunities for professional development.

Qualifications

• Bachelor's degree in a relevant field preferred.
• No experience required; entry-level position.
• Strong English language proficiency.
• Excellent interpersonal and communication skills.
• Familiarity with call center operations.
• Ability to work well with diverse groups of people.
• Demonstrated customer service orientation.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues.
• Handle customer calls and emails in a prompt and professional manner.
• Maintain detailed records of customer interactions and follow-up actions.
• Work collaboratively with team members to enhance customer satisfaction.
• Identify and elevate priority issues to the appropriate department.

Skills

Strong English

Interpersonal skills

Communication skills

Call center operations

Diversity teamwork

Customer service orientation

Education

Bachelor's degree in a relevant field

Job description

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Description

• Provide exceptional customer service by addressing inquiries and resolving issues.
• Handle customer calls and emails in a prompt and professional manner.
• Maintain detailed records of customer interactions and follow-up actions.
• Work collaboratively with team members to enhance customer satisfaction.
• Identify and elevate priority issues to the appropriate department.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: No experience required; entry-level position.
• Skills and Competencies: Strong English language proficiency.
• Skills and Competencies: Excellent interpersonal and communication skills.
• Skills and Competencies: Familiarity with call center operations.
• Qualities and Traits: Ability to work well with diverse groups of people.
• Skills and Competencies: Demonstrated customer service orientation.

English Language Interpersonal Skills Call Centre People Skills Customer Service

Tips

Some of our features may not work properly on your device.