After Sales Customer Service Representative

RSD Human Resource Management Consultancy; Manila; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Performance Bonus

Job Training

Government Mandated Benefits

Job summary

A human resource consultancy in Metro Manila is seeking a customer service representative. You will provide post-sale support, manage inquiries, and assist customers with product issues. The ideal candidate should have a High School Diploma and strong communication skills. This is an entry-level position that offers a fast-paced working environment with opportunities for professional development.

Qualifications

• Entry-level position, 0-2 years of experience required.
• Ability to handle customer inquiries and complaints effectively.
• Patience and empathy in customer interactions.
• Patience and empathy in customer interactions.
• Ability to follow processes and procedures.
• Comfortable working in a fast-paced environment.

Responsibilities

• Provide exceptional customer service support post-sale.
• Manage customer inquiries and complaints through various channels.
• Assist with resolving product issues and provide guidance.
• Work collaboratively with other teams to ensure a seamless customer experience.
• Maintain accurate records of customer interactions in the system.

Skills

Strong communication skills

Interpersonal skills

Education

High School Diploma or equivalent

Job description

RSD Human Resource Management Consultancy

Negotiable

On-site - Manila

Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Professional Development

Job Training

Read More

Description

• Provide exceptional customer service support post-sale to enhance customer satisfaction.
• Manage customer inquiries and complaints through various channels effectively.
• Assist with resolving product issues and provide guidance to customers.
• Work collaboratively with other teams to ensure a seamless customer experience.
• Maintain accurate records of customer interactions in the system.

Requirements

• Educational Qualifications: High School Diploma or equivalent preferred.
• Experience Level: Entry-level (0–2 years).
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Patience and empathy in handling customer interactions.
• Responsibilities and Duties: Ability to follow processes and procedures efficiently.
• Working Conditions: Comfortable working in a fast-paced environment.

Working Location

RDS Human Resource Management Consultancy

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