Customer Service Representative

Synlink Recruitment Outsourcing Co. Inc.; Mandaluyong; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Flexible Hours

Maternity & Paternity Leave

Vacation Leave

Job summary

A recruitment outsourcing company located in Mandaluyong is looking for customer support representatives. This full-time position requires a High/Senior High School diploma. Candidates will receive training, and the role involves assisting customers via phone, email, and chat. Key benefits include health insurance, flexible hours, and a focus on work-life balance.

Qualifications

• Strong communication skills are essential.
• Problem-solving ability required.
• Interpersonal skills needed to interact with customers.

Responsibilities

• Provide exceptional customer support via phone, email, and chat.
• Resolve inquiries and issues promptly while maintaining high satisfaction levels.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service processes.
• Stay informed about product knowledge to assist customers effectively.

Skills

Strong communication

Problem-solving

Interpersonal skills

Education

High/Senior High School diploma

Job description

Overview

On-site position in Mandaluyong. Full-time role requiring High/Senior High School education. No experience required; training provided.

Responsibilities

• Provide exceptional customer support via phone, email, and chat.
• Resolve inquiries and issues promptly while maintaining high satisfaction levels.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service processes.
• Stay informed about product knowledge to assist customers effectively.

Qualifications

• Educational Qualifications: High/Senior High School diploma required.
• Experience Level: No prior experience required; training provided.
• Skills and Competencies: Strong communication, problem-solving, and interpersonal skills.
• Working Conditions: Office environment; may involve shift work.
• Qualities and Traits: Patience, empathy, and a positive attitude are essential.

Benefits & Work-Life

• Insurance Health & Wellness: Health Insurance, Life Insurance, HMO
• Professional Development: Apprenticeship Program, Professional Development
• Maternity & Paternity Leave, Sick Leave, Vacation Leave, Volunteer Time Off
• Work-Life Balance: Flexible Hours

Security & Compliance

If the position requires you to work overseas, please be vigilant and beware of fraud. Report suspicious job offers, such as those that withhold IDs or require guaranteeing or property.