Customer Support Specialist – Chat, Email & Social (Remote)

RSD Human Resource Management Consultancy; Mandaluyong; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Performance Bonus

Government Mandated Benefits

Job Training

Job summary

A customer service consulting firm is seeking an HR Officer based in Mandaluyong to provide support via chat, email, and social media. The ideal candidate will have 1-3 years of relevant experience, strong communication skills, and the ability to solve problems efficiently. Responsibilities include assisting customers with inquiries, resolving issues, and collaborating with team members to enhance service quality. The position offers a supportive work environment with remote capabilities.

Qualifications

• 1-3 years of customer service experience.
• Empathetic and patient demeanor when interacting with customers.
• Ability to multitask and manage time effectively in a fast-paced environment.

Responsibilities

• Assist customers with inquiries via chat, email, and social media platforms.
• Resolve customer issues efficiently and maintain a high level of customer satisfaction.
• Provide product information and support to enhance the customer experience.
• Document customer interactions accurately in the system.
• Collaborate with team members to improve service processes.

Skills

Excellent communication

Problem-solving skills

Education

High school diploma or equivalent

Job description

A customer service consulting firm is seeking an HR Officer based in Mandaluyong to provide support via chat, email, and social media. The ideal candidate will have 1-3 years of relevant experience, strong communication skills, and the ability to solve problems efficiently. Responsibilities include assisting customers with inquiries, resolving issues, and collaborating with team members to enhance service quality. The position offers a supportive work environment with remote capabilities.