Online Customer Service Representative

Gratitude Philippines; Mandaluyong; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A customer service company is seeking individuals for a customer support role in Mandaluyong. This position requires providing exceptional support through online channels, resolving customer inquiries, and maintaining records. Applicants must possess a High School Diploma and strong customer service skills. This full-time role offers flexible scheduling and a supportive work environment. The company values empathy, communication, and adaptability amidst workplace challenges.

Qualifications

• No prior experience required, but 0–2 years preferred.
• Strong communication skills essential.
• Empathetic approach and adaptability are key traits.

Responsibilities

• Provide exceptional customer service support through various online channels.
• Assist customers with inquiries, product information, and order processing.
• Resolve customer complaints in a professional and efficient manner.

Skills

Proficient in English Language

Strong Customer Service skills

Effective Scheduling abilities

Excellent Problem Solving skills

Education

High School Diploma or equivalent

Job description

On-site - Mandaluyong No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Provide exceptional customer service support through various online channels.
• Assist customers with inquiries, product information, and order processing.
• Resolve customer complaints in a professional and efficient manner.
• Maintain accurate records of customer interactions and transactions.
• Work closely with team members to enhance service delivery and improve processes.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Proficient in English Language, strong Customer Service skills, effective Scheduling abilities, and excellent Problem Solving skills.
• Responsibilities and Duties: Respond to inquiries via chat, email, or social media.
• Working Conditions: Remote work with flexible scheduling options.
• Qualities and Traits: Strong communication skills, empathetic approach, and adaptability.

English Language Customer Service Scheduling Problem Solving

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