Customer Service Representative

BeepXtra Philippines, Inc.; Mandaluyong; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Birthday Leave

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

A customer service solutions provider in Mandaluyong is seeking an experienced customer service representative to assist customers via phone, email, or chat. Candidates should have a Bachelor's degree and 1-3 years of relevant experience. Responsibilities include troubleshooting inquiries, ensuring customer satisfaction, and maintaining professionalism. The role is on-site and offers government-mandated benefits.

Qualifications

• 1-3 years of experience in customer service or related roles.
• Manage customer inquiries and support back office operations.
• Strong work ethic and excellent communication skills.

Responsibilities

• Assist customers with inquiries via phone, email, or chat.
• Troubleshoot and resolve product or service issues.
• Ensure customer satisfaction and promote positive relationships.

Skills

Proficient in English

Exceptional customer service

Strong scheduling abilities

Problem-solving expertise

Technical skills

Account management

Education

Bachelor's degree in a relevant field

Job description

Overview

On-site - Mandaluyong | 1-3 years experience | Bachelor | Full-time

Job Description

Assist customers with inquiries via phone, email, or chat. Maintain a high level of professionalism and empathy. Troubleshoot and resolve product or service issues. Document customer interactions and feedback accurately. Collaborate with team members to improve service processes. Ensure customer satisfaction and promote positive relationships.

Government Mandated Benefits

Birthday Leave, Maternity & Paternity Leave, Sick Leave, Vacation Leave

Qualifications

• Educational Qualifications: Bachelor’s degree in a relevant field.


• Experience Level: 1-3 years of experience in customer service or related roles.


• Skills and Competencies: Proficient in English, exceptional customer service, strong scheduling abilities, problem-solving expertise, technical skills, and account management.


• Responsibilities and Duties: Manage customer inquiries, support back office operations, ensure timely scheduling, and resolve issues efficiently.


• Qualities and Traits: Strong work ethic, excellent communication skills, and a proactive attitude.

Additional Information

Working Location: On-site in Mandaluyong. If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who withholds IDs or asks for guarantees or property, report it immediately.