Online Customer Service Representative

Gratitude Philippines; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service company in Makati seeks candidates for a customer service role. Responsibilities include assisting customers with inquiries, handling complaints, and managing appointments effectively. The ideal candidate should have a Bachelor's degree, 1-3 years of relevant experience, and strong English communication skills. This position offers the chance to enhance service delivery while collaborating with a dynamic team.

Qualifications

• 1-3 years of experience in customer service or a related field.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Assist customers with inquiries and provide timely responses.
• Handle customer complaints and offer suitable solutions.
• Manage scheduling and appointments efficiently.
• Maintain records of customer interactions and transactions.
• Collaborate with team members to enhance service delivery.

Skills

Proficient in English

Strong customer service skills

Excellent problem-solving abilities

Effective communication skills

Education

Bachelor's degree in a relevant field

Job description

Description

• Assist customers with inquiries and provide timely responses.
• Handle customer complaints and offer suitable solutions.
• Manage scheduling and appointments efficiently.
• Maintain records of customer interactions and transactions.
• Collaborate with team members to enhance service delivery.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field.
• Experience Level: 1-3 years of experience in customer service or a related field.
• Skills and Competencies: Proficient in English language; strong customer service skills.
• Qualities and Traits: Excellent problem-solving abilities and effective communication skills.
• Responsibilities and Duties: Ability to manage multiple tasks and prioritize effectively.