Customer Service Representative

Topbet Tech Corp.; Parañaque; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service company based in Metro Manila is seeking an individual to assist customers with inquiries and provide information about products and services. The successful candidate will handle customer complaints, maintain records of transactions, and collaborate with team members to enhance service processes. A Bachelor's degree in a related field and strong communication skills are preferred. Ideal candidates should be empathetic and able to work under pressure.

Qualifications

• 0–2 years of customer service experience required.
• Empathetic, patient, and able to work under pressure.

Responsibilities

• Assist customers with inquiries about products and services.
• Handle customer complaints and resolve issues in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.

Skills

Strong communication skills

Interpersonal skills

Education

Bachelor’s degree in a related field

Job description

Description

• Assist customers with inquiries and provide information about products and services.
• Handle customer complaints and resolve issues in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.
• Provide feedback on the efficiency of the customer service process.

Requirements

• Educational Qualifications: Bachelor’s degree in a related field is preferred.
• Experience Level: 0–2 years of customer service experience.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Empathetic, patient, and able to work under pressure.
• Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively.