Customer Service Representative

Recruitify_HR; Pampanga; On-site; PHP 223,200 - 334,800; Full time

Job summary

A recruitment firm in the Philippines is looking for a customer service representative. The ideal candidate will assist customers with inquiries, resolve complaints, and maintain accurate records. Requirements include a Bachelor’s degree and 1-3 years of customer service experience. Strong communication and problem-solving skills are essential, with possible evening or weekend shifts based on business needs. This role offers a chance to improve customer satisfaction and service processes.

Qualifications

• 1-3 years of experience in customer service.
• Ability to maintain customer records accurately.
• Willingness to work evening or weekend shifts if needed.

Responsibilities

• Assist customers with inquiries regarding products and services.
• Resolve customer complaints and provide appropriate solutions.
• Collaborate with team members to improve customer service processes.
• Follow up with customers to ensure satisfaction and retention.

Skills

Excellent communication

Interpersonal skills

Problem-solving abilities

Customer-oriented mindset

Education

Bachelor’s degree in a relevant field

Job description

Description

• Assist customers with inquiries regarding products and services.
• Resolve customer complaints and provide appropriate solutions.
• Maintain customer records and documentation accurately.
• Collaborate with team members to improve customer service processes.
• Follow up with customers to ensure satisfaction and retention.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 1-3 years of experience in customer service.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-oriented mindset.
• Working Conditions: May require evening or weekend shifts depending on business needs.