Online Customer Service Representative

Recruitify_HR; Quezon; Remote; PHP 279,000 - 390,600; Full time

Job summary

A recruitment agency is seeking a customer service representative to assist customers via chat, email, and phone. The ideal candidate has at least 2 years of experience, strong communication skills, and a high school diploma. This remote position offers flexible working hours and focuses on providing accurate product information and resolving customer issues in a timely manner.

Qualifications

• Minimum of 2 years experience in customer service roles.
• Strong communication skills and ability to work in a team.
• Detail-oriented with good problem-solving abilities.

Responsibilities

• Assist customers with inquiries via online chat, email, and phone.
• Provide accurate product information and support to enhance customer satisfaction.
• Maintain records of customer interactions and transactions.

Skills

Proficient in English Language

Customer Service

Scheduling

Problem Solving

Education

High School Diploma or equivalent

Job description

Description

• Assist customers with inquiries via online chat, email, and phone.
• Provide accurate product information and support to enhance customer satisfaction.
• Problem-solve and resolve customer issues in a timely manner.
• Maintain records of customer interactions and transactions.
• Collaborate with other departments to improve service processes.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 02 years
• Skills and Competencies: Proficient in English Language, Customer Service, Scheduling, Problem Solving
• Qualities and Traits: Strong communication skills, Team player, Detail-oriented, Adaptability
• Working Conditions: Remote work environment with flexible hours