Online Customer Service Representative

Recruitify_HR; Mandaluyong; Remote; PHP 279,000 - 446,400; Full time

Job summary

A customer service provider is seeking motivated individuals for a remote role, focusing on exceptional customer service support. Candidates should possess strong communication skills and 2+ years of experience in customer service. The job includes assisting customers with inquiries and resolving complaints. Skills in effective scheduling and problem-solving are essential. Flexible working hours are offered, making this a great opportunity for those skilled in customer interactions and service improvement.

Qualifications

• Minimum of 2 years of experience in customer service.
• Strong communication skills and empathetic.
• Ability to work in a remote environment with flexible hours.

Responsibilities

• Provide exceptional customer service support through various online channels.
• Assist customers with inquiries and order processing.
• Resolve customer complaints professionally.

Skills

Proficient in English Language

Strong Customer Service skills

Effective Scheduling abilities

Excellent Problem Solving skills

Education

High School Diploma or equivalent

Job description

Responsibilities

• Provide exceptional customer service support through various online channels.
• Assist customers with inquiries, product information, and order processing.
• Resolve customer complaints in a professional and efficient manner.
• Maintain accurate records of customer interactions and transactions.
• Work closely with team members to enhance service delivery and improve processes.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 02 years
• Skills and Competencies: Proficient in English Language, strong Customer Service skills, effective Scheduling abilities, and excellent Problem Solving skills.
• Responsibilities and Duties: Respond to inquiries via chat, email, or social media.
• Working Conditions: Remote work with flexible scheduling options.
• Qualities and Traits: Strong communication skills, empathetic approach, and adaptability.