Online Customer Service Representative

RSD Human Resource Management Consultancy; Taguig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service consultancy in Metro Manila is looking for dedicated individuals to provide exceptional customer support through chat, email, and phone. Candidates should have a High School Diploma or equivalent and possess strong communication skills, with 0-2 years of experience preferred. The role requires empathy, the ability to efficiently resolve issues, and collaboration with team members to enhance service quality.

Qualifications

• Empathy and patience in dealing with customers.
• Ability to work in a fast-paced environment.
• 0-2 years of experience is preferred.

Responsibilities

• Provide exceptional customer service through various channels including chat, email, and phone.
• Assist customers with inquiries, issues, and product information.
• Resolve complaints in a timely and efficient manner.
• Document customer interactions accurately in the system.
• Collaborate with team members to improve service quality and efficiency.

Skills

Strong communication skills

Basic computer proficiency

Education

High School Diploma or equivalent

Job description

Description

• Provide exceptional customer service through various channels including chat, email, and phone.
• Assist customers with inquiries, issues, and product information.
• Resolve complaints in a timely and efficient manner.
• Document customer interactions accurately in the system.
• Collaborate with team members to improve service quality and efficiency.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Strong communication skills
• Skills and Competencies: Basic computer proficiency
• Qualities and Traits: Empathy and patience in dealing with customers
• Qualities and Traits: Ability to work in a fast-paced environment