Online Customer Service Representative

DVO3 SECURITY DEVICE CORP; Davao del Sur; On-site; PHP 201,000 - 312,000; Full time

Job summary

A customer service company in the Philippines is seeking a representative to handle customer inquiries through various channels, resolve complaints, and maintain detailed records of interactions to enhance service quality. Ideal candidates should possess excellent communication skills and be familiar with customer service software.

Qualifications

• Excellent written communication skills with a professional and friendly tone.
• Ability to handle multiple customer interactions simultaneously while maintaining attention to detail.
• Familiarity with customer service software, CRM tools, and basic computer applications.

Responsibilities

• Respond to customer inquiries via email, chat, or social media.
• Resolve customer complaints, troubleshoot issues, and escalate problems.
• Maintain detailed records of customer interactions and feedback.

Skills

Excellent written communication skills

Ability to handle multiple customer interactions

Familiarity with customer service software

Job description

Responsibilities

• Respond to customer inquiries via email, chat, or social media, providing accurate and timely assistance.
• Resolve customer complaints, troubleshoot issues, and escalation complex problems to appropriate teams when necessary.
• Maintain detailed records of customer interactions and feedback to improve service quality.

Qualifications

• Excellent written communication skills with a professional and friendly tone.
• Ability to handle multiple customer interactions simultaneously while maintaining attention to detail.
• Familiarity with customer service software, CRM tools, and basic computer applications.