Customer Service Representative

Metacom Careers; Quezon; On-site; PHP 268,000 - 335,000; Full time

Job summary

Metacom Careers in the Philippines is seeking a customer service representative to handle inquiries via phone, email, and chat, providing accurate product information and assisting with orders. You will maintain records, resolve issues promptly, and work closely with teammates to ensure high-quality service.

No experience is required; training will be provided. Strong English communication and interpersonal skills are essential, and basic technical proficiency with call center software is

Qualifications

• Bachelor’s degree in a relevant field preferred.
• No experience required, training provided.
• Strong English language skills.
• Excellent customer service skills.
• Strong interpersonal and communication skills.
• Team player with strong organizational skills.
• Basic technical skills and proficiency in call center software.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information regarding products and services.
• Assist customers with order placements and account management.
• Resolve customer issues and complaints in a timely manner.
• Maintain customer records and update information as necessary.

Skills

English fluency

Customer service

Interpersonal skills

Communication skills

Team player

Organizational skills

Call center software

Education

Bachelor’s degree (preferred)

Tools

Call center software

Job description

Description

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information regarding products and services.
• Assist customers with order placements and account management.
• Resolve customer issues and complaints in a timely manner.
• Maintain customer records and update information as necessary.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: No experience required, training provided.
• Skills and Competencies: Strong English language skills.
• Skills and Competencies: Excellent customer service skills.
• Skills and Competencies: Strong interpersonal and communication skills.
• Qualities and Traits: Team player with strong organizational skills.
• Skills and Competencies: Basic technical skills and proficiency in call center software.