Online Customer Service Representative

FitFocusPH Online Shop; Rizal; On-site; PHP 223,200 - 334,800; Full time

Job summary

An online retail company is seeking a customer service representative to assist customers with inquiries, manage accounts, and ensure satisfaction. Candidates must have a Bachelor's degree and 1-3 years of experience in customer service. This remote position offers flexible hours, requiring a stable internet connection. Strong communication and problem-solving skills are essential.

Qualifications

• 1-3 years of experience in customer service or account management roles.
• Strong communication and problem-solving abilities.

Responsibilities

• Respond to customer inquiries via email and chat.
• Assist with product information, order status, and returns.
• Resolve complaints and provide satisfactory solutions.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service quality.
• Stay updated on product knowledge and company policies.

Skills

Customer service

Account management

Digital marketing

Technical skills

Organizational skills

Education

Bachelor’s degree in Business Administration, Marketing, or related field

Job description

Responsibilities

• Respond to customer inquiries via email and chat.
• Assist with product information, order status, and returns.
• Resolve complaints and provide satisfactory solutions.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service quality.
• Stay updated on product knowledge and company policies.

Qualifications and Requirements

• Educational Qualifications: A Bachelor’s degree in Business Administration, Marketing, or a related field is required.
• Experience Level: Candidates should have 1-3 years of experience in customer service or account management roles.
• Skills and Competencies: Proficiency in customer service, account management, digital marketing, technical skills, and organizational skills.
• Responsibilities and Duties: Assist customers, manage accounts, resolve issues, and promote products online.
• Working Conditions: Remote work with flexible hours, requiring stable internet access.
• Qualities and Traits: Strong communication, problem‑solving abilities, patience, and a customer‑oriented mindset.