Customer Service Representative

Trans-Roadway Logistics, Inc.; Manila; On-site; PHP 223,200 - 279,000; Full time

Job summary

A logistics company in Metro Manila is seeking a Customer Service Representative to interact with customers via multiple channels, resolve inquiries, and improve service processes. The ideal candidate should have a Bachelor’s degree and 1–3 years of experience in customer service, possessing excellent communication skills and a customer-oriented attitude. Join a dynamic team to enhance customer satisfaction and contribute to service guidelines.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 1–3 years in customer service or related field.
• Excellent communication and interpersonal skills.

Responsibilities

• Interact with customers via phone, email, and chat to resolve inquiries and issues.
• Provide accurate product information and support to enhance customer satisfaction.
• Maintain records of customer interactions and process customer requests efficiently.

Skills

Excellent communication

Interpersonal skills

Problem-solving abilities

Customer-oriented mindset

Education

Bachelor's degree in a relevant field

Job description

Description

• Interact with customers via phone, email, and chat to resolve inquiries and issues.
• Provide accurate product information and support to enhance customer satisfaction.
• Maintain records of customer interactions and process customer requests efficiently.
• Collaborate with team members to improve service processes and resolve complex issues.
• Contribute to the development of customer service guidelines and best practices.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1–3 years in customer service or related field.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-oriented mindset.
• Responsibilities and Duties: Ability to work in a fast-paced environment and handle multiple tasks.