Online Customer Service Representative

Inteluck; Makati; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Job summary

A leading e-commerce company in Makati is seeking a friendly and proactive E-Commerce Customer Service Representative to handle customer inquiries, manage order issues, and maintain positive store relations. The ideal candidate should have 1-2 years of experience in customer service, preferably in e-commerce, and possess strong communication skills. This full-time position offers an opportunity to be a part of a dynamic team with an emphasis on customer satisfaction.

Qualifications

• 1–2 years of customer service experience, preferably in e-commerce.
• Friendly, patient, and detail-oriented individual.
• Strong communication and problem-solving capabilities.

Responsibilities

• Respond to customer inquiries via chat, email, and social media.
• Handle order issues, returns, refunds, and complaints.
• Maintain positive customer relations and high store ratings.

Skills

Customer service experience

Communication skills

Problem-solving skills

Attention to detail

Education

Bachelor's degree

Job description

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

Job Description

Insurance Health & Wellness

Life Insurance, HMO

We are looking for a friendly and proactive E-Commerce Customer Service Representative to manage pre-sales inquiries, post-sales support, and customer feedback for our online stores.

Key Responsibilities

• Respond to customer inquiries via chat, email, and social media platforms
• Handle order issues, returns, refunds, and complaints
• Maintain positive customer relations and high store ratings
• Collect and report customer feedback to Operations and Marketing teams
• Assist with order verification, tracking, and follow-up
• Prepare basic daily performance reports

Qualifications

• 1–2 years of customer service experience (e-commerce experience preferred)
• Friendly, patient, and detail-oriented
• Strong communication and problem-solving skills
• Able to handle multiple tasks under pressure
• Basic knowledge of online store operations is a plus

Working Location

9th Floor, 107 Aguirre Building. 107, Building Aguirre, Legazpi Village, Makati, Philippines