Customer Account Management Associate

Inteluck; Makati; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Life Insurance

Health Maintenance Organization (HMO)

Job summary

A logistics company based in Makati is seeking a Customer Relationship Manager to enhance client satisfaction and drive business growth. You will be responsible for building positive client relationships, analyzing data to understand customer trends, and collaborating with internal teams to meet customer needs. Applicants should hold a Bachelor's degree and possess strong communication and problem-solving skills. This role offers full-time employment with opportunities for growth.

Qualifications

• Bachelor degree or professional background in related fields.
• Excellent communication and interpersonal skills for building relationships.
• Good problem-solving and decision-making ability.
• Ability to analyze data and prepare reports.

Responsibilities

• Build and maintain positive relationships with existing customers.
• Monitor customer satisfaction and address concerns.
• Drive sales by understanding customer needs and identifying opportunities.
• Collect and analyze customer data for trends.
• Collaborate with Marketing, Sales and Logistics teams.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving skills

Decision-making skills

Data analysis skills

Self-management skills

Education

Bachelor's degree

Tools

Office software

Customer relationship management tools

Job description

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

Share

Job Description

Insurance Health & Wellness

Life Insurance, HMO

1. Customer Relationship Maintenance:

• Responsible for building and maintaining positive relationships with existing customers to understand their logistics needs and business goals.
• Communicate regularly with customers to ensure they are satisfied with the company's services and to address their questions and concerns.

2. Customer Satisfaction Management:

• Monitor customer satisfaction, collect feedback, and take steps to improve the customer experience.
• Assists in resolving customer complaints to ensure issues are resolved promptly and to prevent future issues.

3. Business Re-development:

• Drive increased sales and business growth by developing a deep understanding of customer needs and identifying cross-sell and upgrade opportunities.
• Work with the sales team to develop account maintenance plans to ensure long-term stability and growth of customer relationships.

4. Data Analysis and Reporting:

• Collect and analyze customer data to understand customer demand trends and behavioral patterns.
• Generate regular reports on the progress of customer maintenance and business redevelopment.

5. Collaboration and Teamwork:

• Work closely with the Marketing, Sales and Logistics teams to ensure customer needs are met and provide a consistent customer experience.
• Participate in internal training and knowledge sharing within the company to continuously improve the team's comprehensive capabilities.

Qualifications:

• Bachelor degree or professional background in related fields.
• Possess excellent communication and interpersonal skills and be able to build positive relationships with customers at all levels.
• Have good problem-solving and decision-making skills and be able to quickly respond to various challenges and customer needs.
• Ability to analyze data and prepare reports, and be familiar with using office software and customer relationship management tools.
• Applicants with certain work experience in logistics or related fields will be given priority.
• Good team spirit and self-management skills.

Working Location

9th Floor, 107 Aguirre Building. 107, Building Aguirre, Legazpi Village, Makati, Philippines