E-Commerce Customer Support Representative | One Makati

GAINSTRONG TALENT SOLUTIONS CORP.; Makati; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

HMO and Career Advancement

Night differential and overtime pay

Life insurance

Gym membership

Additional leave

Company events

Company Christmas gift

Employee discount

Job summary

GAINSTRONG TALENT SOLUTIONS CORP. in One Makati is seeking an E-Commerce Customer Support Representative to join our growing BPO team. The role focuses on delivering prompt, polite support via voice, email, and chat to ensure customer satisfaction.

Responsibilities include guiding customers through online purchasing issues, processing order changes, tracking deliveries, refunds and chargebacks, and logging interactions in the CRM. On-site work with shifting schedules is required.

Qualifications

• High School graduate or SHS graduate.
• 6 months+ experience in BPO or customer service.
• Excellent English communication, both written and verbal.

Responsibilities

• Deliver prompt, polite, and effective support to customers via voice, email, and chat/social media channels.
• Assist customers with online purchasing issues, order modifications, tracking deliveries, refunds, and chargebacks.
• Follow established client guidelines, troubleshooting steps, and QA metrics.
• Accurately log customer interactions, ticket resolutions, and feedback into internal CRM and e-commerce platforms.
• Identify opportunities to turn service inquiries into positive brand experiences, handling escalations with empathy and professionalism.

Skills

English communication

Basic computer literacy

Attention to detail

Education

High School Diploma or SHS

Job description

We are looking for a customer-centric and tech-savvy E-Commerce Customer Support Representative to join our growing BPO team in One Makati area!

Key Responsibilities

• Deliver prompt, polite, and effective support to customers via voice, email, and chat/social media channels.

• Assist customers with online purchasing issues, order modifications, tracking deliveries, refunds, and chargebacks.

• Follow established client guidelines, troubleshooting steps, and quality assurance (QA) metrics.

• Accurately log customer interactions, ticket resolutions, and feedback into internal CRM and e-commerce platforms.

• Identify opportunities to turn service inquiries into positive brand experiences, handling escalations with empathy and professionalism.

Qualifications:

• At least High School Graduate / Senior High School (SHS) Graduate.

• At least 6 months and above experience in BPO / Customer Service background.

• Good communication skills in English (verbal and written), basic computer literacy, and attention to detail.

• Willing to work on-site in One Makati and shifting schedules.

Benefits:

• Competitive Salary Package + Performance Incentives

• Paid Training

• Fast-track recruitment process

• HMO and Career Advancement opportunities

• Night differential and overtime pay

• Fast-track recruitment process

• Life insurance

• Gym membership

• Additional leave

• Company events

• Company Christmas gift

• Employee discount