Customer Care Representative

Nityo Infotech Inc.; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

A local technology service provider is seeking a customer service representative for their Makati office. The role involves responding to inquiries via phone, email, and chat while providing accurate information about products and services. Candidates should have a Bachelor's degree and 1-3 years of customer service experience. Proficiency in English and strong interpersonal skills are essential. This is a full-time position requiring excellent problem-solving abilities in a fast-paced environment.

Qualifications

• 1-3 years in customer service roles.
• Ability to handle customer inquiries via various channels.
• Strong problem-solving ability and a positive attitude.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues promptly and effectively.
• Maintain customer satisfaction with professional interactions.
• Document customer feedback and escalate issues as needed.
• Collaborate with team members to improve service quality.

Skills

Proficiency in English

Strong interpersonal skills

Communication skills

Education

Bachelor's degree in any field

Job description

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

Job Description

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues promptly and effectively.
• Maintain customer satisfaction with professional interactions.
• Document customer feedback and escalate issues as needed.
• Collaborate with team members to improve service quality.
• Educational Qualifications: Bachelor’s degree in any field.
• Experience Level: 1-3 years in customer service roles.
• Skills and Competencies: Proficiency in the English language; strong interpersonal and communication skills.
• Working Conditions: Fast-paced office environment, possible shift work.
• Qualities and Traits: Patience, empathy, problem-solving ability, and a positive attitude.

Working Location

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