Customer Care Representative

Miranda HR; Makati; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Holiday gifts

Incentives

Life insurance

Job summary

A recruitment firm is looking for a customer service representative to provide outstanding service through various channels like phone, email, and chat. The role involves assisting customers with inquiries, documenting interactions, and recommending solutions. Candidates should possess strong communication skills and a bachelor's degree. This full-time position offers flexible shifts in a supportive work environment based in Makati.

Qualifications

• Preferred educational qualification is a Bachelor's degree in a relevant field.
• 0-2 years of experience in customer service or a related field is required.
• Empathetic and patient with a positive attitude.

Responsibilities

• Provide outstanding customer service through various channels.
• Assist customers with inquiries, complaints, and product information.
• Document customer interactions and maintain records.
• Recommend appropriate solutions based on customer needs.
• Collaborate with team members to resolve complex issues.

Skills

Strong communication skills

Interpersonal skills

Ability to multitask

Education

Bachelor's degree in a relevant field

Job description

On-site - Makati No Exp Required Bachelor Full-time

Job Description

Employee Recognition and Rewards

Holiday Gifts, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance

Description

• Provide outstanding customer service through various channels including phone, email, and chat.
• Assist customers with inquiries, complaints, and product information effectively.
• Document customer interactions and maintain up-to-date records.
• Identify customer needs and recommend appropriate solutions.
• Collaborate with team members and other departments to resolve complex issues.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of experience in customer service or related field.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Empathetic, patient, and able to maintain a positive attitude.
• Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively.
• Working Conditions: Flexible to work in various shifts including evenings and weekends.

Working Location

On-site