Customer Service Representative

Neon Nights Corp.; Makati; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Performance Bonus

Employee Recognition and Awards

Government-mandated benefits

Job summary

A dynamic customer service company located in Makati is seeking an experienced customer service representative to enhance the customer experience both on-ground and online. The ideal candidate will have 1-3 years of experience in customer service, preferably in food and beverage or retail. Key responsibilities include greeting customers, managing inquiries and complaints, and ensuring a positive brand presence. Strong communication skills and the ability to handle pressure are essential for success in this role.

Qualifications

• 1-3 years of customer service experience, especially in F&B or retail.
• Strong verbal and written communication skills are crucial.
• Ability to maintain professionalism under pressure.

Responsibilities

• Greet and assist customers both on-ground and online.
• Handle inquiries, reservations, and complaints efficiently.
• Ensure a fast resolution for customer issues and escalate when needed.

Skills

Strong communication skills (verbal & written)

Customer service experience

Calm and solution-oriented

Ability to handle pressure

Education

Bachelor's degree

Tools

Social media messaging platforms

Job description

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Customer Service personnel responsible for ensuring excellent customer experience both on-ground and online. To protect brand reputation and support customer retention and sales growth.

Customer Interaction (On-Ground)

• Greet and assist customers professionally
• Handle inquiries, reservations, and complaints
• Ensure fast resolution of issues
• Escalate major concerns to supervisor/manager
• Maintain positive and welcoming brand presence

Online & Digital Support

• Respond to messages (Facebook, Instagram, website, etc.)
• Handle booking confirmations and inquiries
• Respond to reviews and feedback professionally
• Provide solutions aligned with company policy
• Follow up with customers when necessary
• Turn negative experiences into positive resolutions
• Upsell promotions, events, or special offers
• Support reservation and booking conversion

Required Qualifications

• 1–3 years customer service experience (F&B or retail preferred)
• Strong communication skills (verbal & written)
• Professional, calm, and solution-oriented
• Able to handle pressure and difficult customers
• Basic knowledge of social media messaging platforms
• Willing to work flexible hours (events, night schedules if required)