Customer Service Representative

Perez Ventures Group of Companies; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading eCommerce service provider in Quezon City is hiring a Customer Service/Sales Agent. The successful candidate will manage customer inquiries, promote products, and ensure quality service. Applicants should have at least one year of experience in customer support or sales. The role requires excellent communication skills and the ability to work in a team. This is a full-time position with on-site requirements at Don Antonio in Quezon City.

Qualifications

• Minimum one (1) year of proven experience in customer support or sales.
• Strong problem-solving skills and sales expertise.
• Professional demeanor and patience in handling inquiries.

Responsibilities

• Handle customer inquiries effectively.
• Promote and sell products to customers.
• Process orders and resolve issues promptly.
• Engage customers and provide product knowledge.
• Ensure policy adherence and quality assurance.

Skills

Active listening

Problem-solving

Sales expertise

Communication skills

Teamwork

Education

Graduate of any four-year business course or related course

Job description

On-site - Quezon City 1-3 Yrs Exp Bachelor Full-time

Job Description

WE’RE HIRING: CUSTOMER SERVICE/ SALES AGENT

Company: New & Expanding eCommerce Company

An E-Commerce Customer Service/Sales Representative is responsible for providing exceptional service to online customers, handling a range of inquiries related to products, sales, orders, payments, etc.

This role involves communicating via various channels such as phone, emails, and live chat with the primary goal of resolving issues promptly, ensuring customer satisfaction and contributing to a positive brand experience for the company and its business.

Key Responsibilities

• Customer Inquiry
• Promote and sell products
• Order Processing and Issue handling
• Customer engagement and product knowledge
• Quality assurance and policy adherence

Qualifications

• Education: Graduate of any four-year business course or any other related course.
• Experience: Minimum one (1) year of proven experience in a customer support, sales representative, BPO, and e-commerce customer service role, demonstrating strong problem solving skills and sales expertise.
• Communication Skills: Excellent active listening with the ability to clearly articulate information and empathize with customer needs. Professional demeanor and patience are essentials when handling diverse customer inquiries.
• Reliability: Ability to work independently and as a part of the team, manage time effectively and maintain a consistent work schedule in an office environment.
• Willingness to be assigned to and work on site at Don Antonio, Quezon City (in front of Ever Gotesco Commonwealth).