Customer Service Representative

Accutemps Inc; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading staffing agency in Makati is seeking an experienced Customer Service Representative to provide exceptional service across multiple channels. Candidates must be high school graduates with at least one year of BPO experience and excellent communication skills. This full-time position offers a dynamic work environment with opportunities for growth.

Qualifications

• At least a high school graduate.
• Minimum of 1 year BPO-related experience is required.
• 6–12 months of proven customer support experience or experience as a Client Service Representative.
• Must be able to maintain a positive and professional attitude towards customers.

Responsibilities

• Provide exceptional customer service through various communication channels.
• Resolve customer inquiries and complaints in a timely manner.
• Collaborate with team members to enhance service efficiency.

Skills

Strong phone contact handling skills

Active listening

Customer orientation

Excellent communication skills

Ability to multi-task

Ability to work under pressure

Education

High school graduate

Job description

On-site - Makati 1-3 Yrs Exp High/Senior High School Full-time

Job Description

• Provide exceptional customer service through various communication channels.
• Resolve customer inquiries and complaints in a timely manner.
• Maintain customer accounts and update information accurately.
• Collaborate with team members to enhance service efficiency.
• Meet performance metrics and targets consistently.
• Stay updated on product knowledge and company policies.

Qualifications

• At least a high school graduate
• Minimum of 1 year BPO-related experience is required
• 6–12 months of proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Quick and willing learner who can master the details of the product and call-taking techniques
• Must be able to maintain a positive and professional attitude towards customers at all times
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work well under pressure and think quickly on your feet
• Can communicate English well

Working Location

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