Customer Service Representative

De Castro Consulting; Muntinlupa; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Health insurance

Job summary

A consulting firm in Muntinlupa is seeking a Customer Service Expert for managing customer interactions and ensuring satisfaction. The ideal candidate will have at least 2 years of experience in customer service, strong communication skills, and a background in the BPO industry. The role focuses on proactive customer engagement and requires empathy and problem-solving skills. This is a night shift position with requirements for technical proficiency in CRM systems and Microsoft Office.

Qualifications

• Minimum of 2 years in a customer service role, preferably within BPO industry.
• Proficiency in English, both written and spoken.
• Bonus: Car part knowledge and accounting experience.

Responsibilities

• Manage customer conversations across all support channels.
• Address customer inquiries and escalate complex issues.
• Proactively enhance the customer experience.

Skills

Strong communication

Problem-solving

Interpersonal skills

Empathy

Education

Bachelor's degree in Business Administration or related field

Tools

Customer relationship management (CRM) systems

Microsoft Office Suite

QuickBooks

Job description

On-site - Muntinlupa 1-3 Yrs Exp Bachelor Full-time

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Job Description

Insurance Health & Wellness

Health Insurance

We are seeking a highly skilled and empathetic Customer Service Expert to join our team. The ideal candidate will be responsible for managing customer interactions across various channels, addressing inquiries, resolving complaints, and ensuring a positive customer experience. This role requires a proactive approach to customer engagement and a commitment to continuous improvement in service delivery.

Key Responsibilities:

• Customer Interaction: Manage customer conversations across all support channels, including in-person, online, and via phone.
• Issue Resolution: Address customer inquiries and escalate complex issues to the appropriate team to ensure rapid support.
• Customer Engagement: Proactively take steps to enhance the customer experience and build strong relationships with clients.
• Feedback Collection: Share relevant customer feedback to help improve our offerings and services.
• Process Improvement: Evaluate customer support processes, devise improvements, measure results, and iterate to enhance efficiency.
• Reporting: Report on key customer service metrics and identify noteworthy trends to inform business decisions.
• Experience: Minimum of 2 years in a customer service role, preferably within BPO industry.
• Skills: Strong communication, problem-solving, and interpersonal skills. Ability to handle challenging situations with empathy and professionalism.
• Education: Bachelor's degree in Business Administration, Communications, or a related field is preferred.
• Technical Proficiency: Familiarity with customer relationship management (CRM) systems and proficiency in Microsoft Office Suite.
• Language: Proficiency in English, both written and spoken.
• Bonus: CAR PART KNOWLEDGE AND ACCOUNTING EXPERIENCE (QuickBooks)

This is a NIGHT SHIFT.

English Language Customer Service Call Centre People Skills Accounting Car parts knowledge Quickbooks

Preview

Active within three days

Working Location

Northgate Cyberzone by Filinvest. Alabang–Zapote Rd, Muntinlupa, 1781 Metro Manila, Philippines

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