Customer Service Agent

GameOne PH; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

A prominent gaming company in Quezon City is seeking a dedicated Customer Service Representative. The ideal candidate will assist with customer inquiries, facilitate same-day delivery orders, and monitor social media complaints. A Bachelor's degree and 1 year of customer service experience are preferred. This is a full-time on-site position.

Qualifications

• 1 year of experience as a Customer Service Representative is preferred.
• Bachelor’s degree is preferred.
• Compliance awareness.
• Customer oriented.
• Proficient with computers and basic software.

Responsibilities

• Assist customers with inquiries and concerns promptly via chat or call.
• Facilitate same-day delivery orders efficiently.
• Monitor customer complaints on social media and provide support.
• Monitor and respond to customer complaints on social media, offering timely support.
• Collect customer feedback and relay insights to the Product, Sales, and Marketing teams.
• Follow up with customers to ensure their concerns are fully resolved.
• Inspect defective returned items and process them for RMA.
• Review promotions and update pricing on eCommerce platforms.

Skills

Customer Oriented

Compliance

Computer Literate

Computer literate

Education

Bachelor's (Preferred)

Job description

Overview

On-site - Quezon City 1-3 Yrs Exp Bachelor Full-time

Job Description

Responsibilities

• Uphold a positive, professional, and empathetic approach when assisting customers
• Address customer inquiries and concerns promptly via chat or call as needed
• Facilitate and process same-day delivery orders efficiently
• Monitor and respond to customer complaints on social media, offering timely support
• Collect customer feedback and relay insights to the Product, Sales, and Marketing teams
• Follow up with customers to ensure their concerns are fully resolved
• Inspect defective returned items and process them for RMA
• Review promotions and update pricing on eCommerce platforms

Qualifications

• Bachelor\'s (Preferred)
• Customer Service Representative: 1 year (Preferred)
• Compliance
• Customer Oriented
• Computer Literate

Working Location

On-site in Quezon City. If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who withholds your ID, requires a guarantee or collects property, report it immediately.