Customer Service Representative

Sundust Bros Corporation; Pasay; On-site; PHP 223,200 - 334,800; Full time

Job summary

A local company in Metro Manila is seeking a Customer Support Representative to provide excellent support via phone, email, and chat. Candidates should hold a Bachelor's degree and have less than 1 year of customer service experience. The role requires strong communication skills and a proactive attitude. This position is office-based and may require evening or weekend shifts.

Qualifications

• Less than 1 year of experience in customer service.
• Must have a robust work ethic.

Responsibilities

• Provide excellent customer support via phone, email, and chat.
• Assist customers with inquiries, issues, and product information.
• Handle complaints professionally and ensure customer satisfaction.

Skills

Proficient in customer service

Strong command of the English language

Excellent communication skills

Patience

Empathy

Proactive attitude

Education

Bachelor’s degree in any field

Job description

Responsibilities

• Provide excellent customer support via phone, email, and chat.
• Assist customers with inquiries, issues, and product information.
• Handle complaints professionally and ensure customer satisfaction.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service delivery.
• Meet performance metrics and provide feedback on processes.

Qualifications

• Educational Qualifications: A Bachelor’s degree in any field.
• Experience Level: Less than 1 year of experience in customer service.
• Skills and Competencies: Proficient in customer service, strong command of the English language, and a robust work ethic.
• Responsibilities and Duties: Assist customers, resolve inquiries, and provide product information.
• Working Conditions: Office environment, may require evening or weekend shifts.
• Qualities and Traits: Excellent communication skills, patience, empathy, and a proactive attitude.