Online Customer Service Representative

JetSon Manpower Agency; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A recruitment agency in Quezon City seeks a Customer Support Representative to handle inquiries through chat and email. This role focuses on resolving concerns without phone interaction, delivering accurate information, and providing high-quality support to customers. Applicants should demonstrate strong communication skills and the ability to maintain professionalism while documenting interactions. Join us to be part of a team dedicated to excellent customer service.

Qualifications

• Strong communication skills for chat and email.
• Ability to resolve customer issues with empathy and professionalism.
• Detail-oriented for accurate record-keeping.

Responsibilities

• Respond to customer inquiries via chat, email, and messaging platforms.
• Resolve issues related to products, services, billing, and account concerns.
• Provide accurate, timely, and helpful information to customers.
• Process requests such as account updates and troubleshooting steps.
• Document interactions and maintain detailed records.
• Follow communication guidelines and performance standards.
• Deliver excellent customer service maintaining professionalism.

Job description

Responsible for handling customer inquiries and resolving concerns through chat, email, and other text-based channels. The role focuses on providing accurate information, processing requests, and delivering high-quality support without phone interaction.

Key Responsibilities

• Respond to customer inquiries via chat, email, and messaging platforms.
• Resolve issues related to products, services, billing, and account concerns.
• Provide accurate, timely, and helpful information to customers.
• Process requests such as account updates, troubleshooting steps, and service adjustments.
• Document interactions and maintain detailed, accurate records.
• Follow communication guidelines, SOPs, and performance standards.
• Deliver excellent customer service while maintaining professionalism and empathy.