Customer Service Representative

Yusen Logistics Phils Inc. Cebu Branch; Cebu City; On-site; PHP 279,000 - 391,000; Full time

Job summary

A logistics company located in Cebu City is seeking a customer service representative to handle inquiries via phone, email, and chat. The ideal candidate should have experience in customer service, strong communication skills, and proficiency in CRM software. Responsibilities include resolving issues, processing orders, and maintaining customer records. This role offers the opportunity to work in a dynamic environment.

Qualifications

• Proven experience in customer service or a similar role.
• Strong communication skills, both written and verbal.
• Ability to multitask and manage time effectively.
• Proficiency in using customer service software.
• Patience and empathy in handling customer concerns.
• High school diploma or equivalent; a bachelor's degree is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, live chat, or in-person.
• Resolve product or service issues promptly and effectively.
• Process orders, returns, and exchanges.
• Provide accurate information about products and services.
• Maintain detailed records of customer interactions.
• Follow up on customer concerns for resolution.
• Escalate complex issues to higher-level support.

Skills

Customer service experience

Strong communication skills

Multitasking

CRM software proficiency

Patience and empathy

Education

High school diploma or equivalent

Bachelor’s degree

Tools

Zendesk

Salesforce

Job description

Responsibilities

• Respond to customer inquiries via phone, email, live chat, or in-person.
• Resolve product or service issues promptly and effectively.
• Process orders, returns, and exchanges.
• Provide accurate information about products, services, and company policies.
• Maintain detailed records of customer interactions in CRM systems.
• Follow up on customer concerns to ensure resolution and satisfaction.
• Escalate complex issues to higher‑level support when necessary.

Qualifications

• Proven experience in customer service or a similar role.
• Strong communication skills, both written and verbal.
• Ability to multitask and manage time effectively.
• Proficiency in using customer service software (e.g., Zendesk, Salesforce).
• Patience and empathy in handling customer concerns.
• High school diploma or equivalent (Bachelor’s degree is a plus).