Customer Service Representative

Peak Performance; Davao del Sur; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading customer service provider in Davao del Sur is looking for a customer service representative to assist customers with inquiries, resolve complaints, and maintain accurate records of interactions. Candidates should possess excellent communication skills, strong problem-solving abilities, and a high school diploma. Previous experience in customer service is preferred. Join a dynamic team dedicated to enhancing the customer experience.

Qualifications

• Previous experience in customer service or a related field preferred.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Address and resolve customer complaints or concerns.
• Assist customers with placing orders and processing returns.
• Maintain a strong understanding of the company’s products.
• Maintain accurate records of customer interactions.
• Collect and report customer feedback.
• Collaborate with other departments to meet customer needs.

Skills

Excellent communication skills

Problem-solving abilities

Multitasking

Proficiency in customer service software

Attention to detail

Organizational skills

Education

High school diploma or equivalent

Associate degree or higher

Job description

Responsibilities

• Customer Inquiries: Respond to customer inquiries via phone, email, or chat, providing accurate information about products, services, and policies.
• Problem Resolution: Address and resolve customer complaints or concerns promptly and professionally, escalating complex issues when necessary.
• Order Management: Assist customers with placing orders, processing returns, and providing updates on order status or delivery.
• Product Knowledge: Maintain a strong understanding of the company’s products or services to accurately answer questions and offer recommendations.
• Record Keeping: Maintain accurate records of customer interactions, transactions, and feedback using the company’s CRM or other systems.
• Customer Feedback: Collect and report customer feedback to help improve the company’s products, services, and overall customer experience.
• Cross-Departmental Collaboration: Work with other departments (e.g., sales, logistics) to ensure that customer needs are met in a timely and efficient manner.

Qualifications

• Education: High school diploma or equivalent required; associate degree or higher preferred.
• Experience: Previous experience in customer service or a related field is preferred.
• Skills:
• Excellent communication skills (both written and verbal).
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency in using customer service software, databases, and communication tools.
• Strong attention to detail and organizational skills.