One day virtual process | Customer Service Representative | For Starters

Lexie Staffing co.; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service staffing provider in Cebu City is seeking individuals for customer support roles. You will be responsible for handling inquiries and resolving complaints through various communication channels. Ideal candidates should have a High School diploma and possess strong English communication and interpersonal skills. No prior experience is necessary as training will be provided.

Qualifications

• No prior experience required; training provided.
• Must be patient, empathetic, adaptable, and able to work under pressure.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints efficiently and effectively.
• Maintain detailed records of customer interactions.

Skills

Proficient in English

Technical knowledge

Strong interpersonal abilities

Excellent organizational skills

Education

High School or Senior High School diploma

Job description

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints efficiently and effectively.
• Maintain detailed records of customer interactions.
• Work collaboratively with team members to achieve goals.
• Adhere to company policies and procedures.

Qualifications and Requirements

• Educational Qualifications: High School or Senior High School diploma.
• Experience Level: No prior experience required; training provided.
• Skills and Competencies: Proficient in English, technical knowledge, strong interpersonal abilities, and excellent organizational skills.
• Responsibilities and Duties: Answer customer inquiries, resolve issues, and provide support via phone.
• Working Conditions: Office-based environment with a standard schedule, potential evening shifts.
• Qualities and Traits: Patient, empathetic, adaptable, and able to work under pressure.