Customer Service Representative

Trinity Workforce Solutions, Inc.; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service solutions firm in Quezon City is hiring for an entry-level position. The role involves responding to customer inquiries through phone, email, and chat, while providing product information and ensuring customer satisfaction. Candidates should be proficient in English and possess strong communication skills. Training is provided, making this an ideal opportunity for recent graduates or undergraduates.

Qualifications

• No prior experience required; training will be provided.
• Must possess a patient, empathetic, and approachable demeanor.
• Willingness to work possible shifts, including evenings and weekends.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide product information and resolve issues promptly.
• Maintain customer records and update information as necessary.
• Collaborate with team members to improve service quality.
• Ensure customer satisfaction by delivering exceptional service.

Skills

Proficient in English

Strong communication skills

Customer service orientation

Education

Fresh Grad, College Undergrad, Senior High School equivalent

Job description

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide product information and resolve issues promptly.
• Maintain customer records and update information as necessary.
• Collaborate with team members to improve service quality.
• Ensure customer satisfaction by delivering exceptional service.

Qualifications and Working Conditions

• Educational Qualifications: Fresh Grad, College Undergrad, Senior High School equivalent.
• Experience Level: No prior experience required; training will be provided.
• Skills and Competencies: Proficient in English, strong communication skills, and customer service orientation.
• Working Conditions: Office environment, possible shifts including evenings and weekends.
• Qualities and Traits: Patient, empathetic, and approachable with a positive attitude.