Customer Service Representative

Synlink Recruitment Outsourcing Co. Inc.; Davao del Sur; On-site; PHP 167,400 - 223,200; Full time

Job summary

A leading recruitment outsourcing company in Davao del Sur is seeking customer service representatives to assist customers via phone, email, and chat. Ideal candidates should possess a high school diploma and strong interpersonal skills. The role involves responding to inquiries, troubleshooting products, and collaborating with team members in a fast-paced environment. Evening or weekend shifts may be required.

Qualifications

• No previous experience required.
• Must have strong customer service and problem-solving abilities.
• Friendly, proactive, detail-oriented, and adaptable.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Assist customers with product information and troubleshooting.
• Document and track customer interactions accurately.
• Provide exceptional service to enhance customer satisfaction.
• Work collaboratively with team members to improve processes.
• Meet performance targets and deadlines consistently.

Skills

Strong customer service

Problem-solving abilities

Scheduling proficiency

Teamwork

Technical skills

Excellent interpersonal skills

Education

High School/Senior High School diploma

Job description

Responsibilities

• Respond to customer inquiries via phone, email, and chat.


• Assist customers with product information and troubleshooting.


• Document and track customer interactions accurately.


• Provide exceptional service to enhance customer satisfaction.


• Work collaboratively with team members to improve processes.


• Meet performance targets and deadlines consistently.

Qualifications

• Educational Qualifications: High School/Senior High School diploma.


• Experience Level: No previous experience required.


• Skills and Competencies: Strong customer service, problem-solving abilities, scheduling proficiency, teamwork, technical skills, and excellent interpersonal skills.


• Responsibilities and Duties: Assist customers, resolve inquiries, and manage schedules.


• Working Conditions: Office setting, fast-paced environment, may require evening or weekend shifts.


• Qualities and Traits: Friendly, proactive, detail-oriented, and adaptable.