Customer Service Representative

RSD Human Resource Management Consultancy; Taguig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A human resource consultancy in Taguig is seeking a Customer Service Representative to provide exceptional support through phone, email, and chat. The ideal candidate will possess a High School diploma and strong communication skills, with experience in customer service preferred. This position is primarily office-based but may offer remote work opportunities.

Qualifications

• Less than 1 year of experience in customer service preferred.
• Patient, attentive, and passionate about helping others.
• Strong problem-solving capabilities.

Responsibilities

• Provide exceptional customer support via phone, email, and chat.
• Resolve inquiries and issues promptly and effectively.
• Maintain accurate records of customer interactions.

Skills

Strong command of the English language

Excellent communication skills

Interpersonal skills

Education

High/Senior High School diploma

Job description

Responsibilities

• Provide exceptional customer support via phone, email, and chat.


• Resolve inquiries and issues promptly and effectively.


• Handle customer inquiries, resolve issues, and provide information about products/services.


• Maintain accurate records of customer interactions.


• Collaborate with team members to improve service processes.


• Stay informed about product updates and services.


• Demonstrate empathy and patience in all customer interactions.

Qualifications

• Educational Qualifications: High/Senior High School diploma required.


• Experience Level: Less than 1 year of experience in customer service preferred.


• Skills and Competencies: Strong command of the English language; excellent communication and interpersonal skills.


• Working Conditions: Primarily office-based, with potential for remote work; standard hours may vary.


• Qualities and Traits: Patient, attentive, and passionate about helping others; strong problem-solving capabilities.