Customer Service Representative

Neksjob Philippines; Makati; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service company in Metro Manila is looking for customer service representatives. Assist customers with inquiries and provide product information. The role requires a High School diploma; no prior experience is necessary as on-the-job training will be provided. Ideal candidates should be friendly and possess strong communication skills.

Qualifications

• No prior experience necessary; on-the-job training provided.
• Friendly, patient, and adaptable with excellent communication skills.

Responsibilities

• Assist customers with inquiries and issues via phone, email, and chat.
• Resolve complaints in a timely and efficient manner.
• Collaborate with team members to improve service delivery.

Skills

Proficient in English

Strong customer service skills

Problem-solving skills

Education

High School or Senior High School diploma

Job description

Responsibilities

• Assist customers with inquiries and issues via phone, email, and chat.
• Provide product information and support to enhance customer satisfaction.
• Resolve complaints in a timely and efficient manner.
• Document interactions and maintain accurate records in the system.
• Collaborate with team members to improve service delivery.

Qualifications

• Educational Qualifications: High School or Senior High School diploma required.
• Experience Level: No prior experience necessary; on-the-job training provided.
• Skills and Competencies: Proficient in English; strong customer service and problem-solving skills essential.
• Responsibilities and Duties: Handle customer inquiries, resolve issues, and provide product information.
• Working Conditions: Office environment with a focus on teamwork and customer interaction.
• Qualities and Traits: Friendly, patient, and adaptable; excellent communication and interpersonal skills.